As ex IT people, we know about process maps and had put them together for our business. Despite our beautiful maps lovingly placed in our Google Site, we kept screwing up. Working harder wasn’t the answer. Time to think differently.
We sucked it up and sought help from a professional – John Tonkin. John spent last week with us in Melbourne. What a delightful individual with such an AMAZING process. He worked us hard to the point that we thought our brains would explode; with such insightful questions and excellent ah-ha moments.
So at the end of our first week AJ (After John), the business is different. The team are noticing where we are “out of process” and put in place steps to get back into the process. We still have lots of work to do on this…but we can see that we can now achieve long term sustainable improvements. Thanks John! Wish we had done this years ago. It would have saved so much wasted effort and missed profits.