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Frequently Asked Questions

Who does Brain in a Box work with?
Do you come to us?
What services do you provide?
Who does Brain in a Box work with?

We have worked with businesses in a very broad range of industry sectors and business sizes, from start-ups to established major corporates. Our expertise is in capturing and refining business process and doesn’t rely on deep knowledge of any particular industry or business type.

We are able to draw on over 20 years of client engagements in businesses all over Australia. This exposure certainly aids our understanding of business.

Do you come to us?

Yes. Unless there’s a good reason why we shouldn’t, we will always work with the client where the work is done. The context provides insight and understanding which translates into better systems.

What services do you provide?

Consulting: Our consultant will work with the client team to capture the core process that define your business. We do this using our blue stickies (custom post-it notes). We then publish the process charts via Lucidchart into your intranet (Google Site, Confluence or other).

Support: We also help you to create the tools which flesh out your systems: automated forms, paper forms, checklists, templates, email templates, registers, videos, etc. We will always seek to optimise usage of your existing software packages in preference to creating anything outside of them.

Maintenance: Through Confidence, our ongoing support and maintenance service, we help our clients keep their systems up to date. We publish new workflows to their intranets, manage revisions to existing workflows, create forms or tools using a range of Google Add-ons, standardise existing documents or work aids, assist with video uploads… The list is too long and we continually find new ways to help our clients through changes in technology.

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